Terms of Use

This English page is a support translation. The Turkish legal text prevails in case of inconsistency.

1. Operator and scope

iştebu! is a brand operated by POİEX TEKNOLOJİ LİMİTED ŞİRKETİ. These terms apply to the iştebu! website, app, the istebu.app compatibility addresses retained during the migration, demo, marketplace, and support channels. Separate customer or supplier contracts prevail for commercial payment, invoicing, liability, and service level terms.

2. Accounts and roles

Users log in with phone-based OTP authentication and may only act for organizations and roles they are authorized to use. Company admins, beneficiaries, and Seller (food-service seller) admins are responsible for the accuracy of the operational, invoice, tax, and payout records they create, including the company’s designated-buyer tax declaration and the TR IBAN a Seller enters for payout. A company admin must consult its tax adviser if the designation is uncertain.

An active Seller admin may create a revocable team invitation, valid for 72 hours, only for an authorized teammate. To show the recipient who is inviting them, the SMS includes a sanitized, length-bounded form of the inviting Seller’s display name. The invitation record includes a boolean indicating whether the synchronous SMS send call succeeded; this is not a handset delivery receipt. The raw target phone, create-request ID, phone-authentication tag, and SMS body are not retained. The recipient can use the invitation only after authenticating by OTP with the same phone number; redemption grants an affiliation-only member role with no operational access. Menus, clients, kitchen, delivery, billing, payout information, and team administration are not granted automatically. A current admin may later promote the member through a separate confirmation action. The inviting admin is responsible for entering the correct phone number and for the scope of any later promotion; an unused invitation also becomes invalid if its creator loses active admin status or membership.

An affiliation-only Seller team member may sign in to their own verified account and exercise their own account and data rights, but cannot perform operational or administrative actions for the Seller unless a current admin separately promotes them.

3. Meal operations and billing

iştebu! coordinates daily corporate breakfast, lunch, snack and dinner selection, cancellation, bulk order, delivery, headcount, quality feedback, and invoice-period records. Each service is separately defined by type, service days, delivery time, selection deadline and any per-person budget. A 1–3 star dish rating must include at least one negative label or a non-blank note; 4–5 star ratings require neither. A free-text note remains optional in every case and, when added, is shared with the relevant Seller. Mutations after the configured deadline may be rejected. Invoices are prepared from delivered periods, system quantities, and the relevant organization’s invoice profile. A Seller may select one or more completed weekly settlements for one invoice, access the invoice profile (legal name, tax identifier, tax office, billing address, and designated-buyer declaration) of the actively linked customer company, and record the issued invoice’s PDF evidence. The declaration applies only to records that have not yet been invoiced; an issued invoice’s withholding, collection, and payout snapshot is not rewritten. In 2026, if the selected invoice group’s VAT-inclusive total exceeds TRY 12,000, 5/10 VAT withholding for food service (code 604) applies: invoice gross is unchanged, the withheld VAT remains the Buyer’s VAT 2 responsibility, and the bank-payable amount is gross less withheld VAT. The app then shows an in-app payment action and sends an operational SMS notice to active company admins; POİEX issues the intermediation invoice and handles collection. After an EFT/bank transfer, a company admin may report the payment date and an optional receipt; this report is not bank-collection confirmation, debt discharge, or authorization of the Seller payout. A report that does not match the bank record may be rejected with an audited reason, after which the company can report again. Separate commercial contracts prevail for payment, collection, and payout terms where signed.

An organization admin may enable automatic ordering through an impact preview and explicit confirmation. When enabled, an eligible beneficiary with neither a manual choice nor a “not eating” record by the deadline receives the most frequently selected valid complete combination across all menus. If no manual selection exists, the first complete valid combination with declared contents is used; if none exists, no automatic selection is created and printing is blocked. An automatic selection counts toward headcount and billing. Before the deadline, the beneficiary, an authorized guardian, or the organization admin may record “not eating” to prevent automatic ordering.

An organization admin may also set one extra-meal percentage for every meal service after an explicit payable-order confirmation. At the deadline, the system applies the percentage once to manual individual and bulk orders plus any automatic individual orders, rounds the result up, and creates one system-sourced bulk order with the same valid meal combination. Those extra meals count toward kitchen totals, headcount, labels, and the company invoice. Later percentage changes do not rewrite past orders; zero turns the feature off.

For a live menu, the Seller’s per-person payout including VAT is the operational price anchor; entries made through the meal amount excluding VAT or the Buyer’s total including VAT are normalized to that amount. The applicable iştebu! service fee (PHB) is added on top. When an assignment is created, the payout, effective PHB, Buyer total, and formula version are frozen as a snapshot; later rate changes do not alter earlier assignments or invoices. The cent-rounding rules are set out in the Payment, Collection and Payout Terms.

4. Food and allergen information

Menu and allergen information depends on Seller-provided data. Users with serious allergies or special dietary needs should confirm with their company contact and the Seller rather than relying only on in-app information.

5. Unacceptable use

• Attempting to access an unauthorized company or user account.
• Creating misleading order, delivery, invoice, or feedback records.
• Running automation, scraping, reverse engineering, or security testing that disrupts the system.
• Uploading or sharing third parties’ personal data without authorization.

6. Service continuity and changes

iştebu! is operated to run with reasonable continuity; access may be interrupted temporarily due to maintenance, security, supplier failure, internet outages, or force majeure. Product features, role permissions, and screens may change over time.

7. Intellectual property

The iştebu! brand, software, interfaces, texts, and visual assets belong to POİEX or its licensors. Users are granted only a limited, non-transferable right of use solely to benefit from the service.

8. Limitation of liability

Subject to liabilities that cannot lawfully be excluded (intent, gross negligence, KVKK personal-data obligations, harm to life or health):

• POİEX’s total liability for any claim arising from these Terms or use of the service is capped at the net service fees paid by the affected customer to POİEX in the 12 months preceding the event giving rise to the claim.
• POİEX is not liable for indirect, consequential, lost-profit, lost-business, reputational, data-loss-related, or punitive damages.
• Liability for food, allergen, hygiene, delivery, or service-quality issues sits with the Seller. iştebu! provides coordination infrastructure only.

9. Termination

• The company customer may end the service relationship under these Terms at any time via the app or written notice, without cause; there is no fixed term or minimum commitment. Days whose selection deadline has not yet passed are cancelled and not billed; days past their selection deadline are delivered and included in the invoice, because production has already started.
• POİEX reserves the right to end the service relationship for quality, food-safety, document-compliance, or breach reasons.
• Termination of Seller agreements signed with Sellers is governed by the relevant Seller agreement; these Terms of Use do not replace the Seller agreement.
• A material breach not cured within 15 days entitles the other party to terminate immediately.
• After account closure, users may exercise KVKK Article 11 rights via privacy@istebuyemek.com, and may delete their own account at any time via Profile → Privacy & Data → Delete Account. Data subject to legal or accounting retention obligations is preserved for the applicable retention period.

10. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Ankara shall have exclusive jurisdiction over any disputes arising from these Terms or use of the service, without prejudice to the jurisdiction rules of Law No. 6502 on Consumer Protection where applicable.

11. Contact

Questions can be sent to hello@istebuyemek.com.